In sales, we get to deal with all kinds of clients. With some we need to show flexibility, with others we need to insist on our principles... more

Jan 16, 2017 9:00 AM Motivation

How recruitment is evolving and how you can prepare. more

Jan 12, 2017 2:30 PM People

Survey reveals that more than half of people find long wait times to be their biggest frustration when dealing with customer service advisers. more

Jan 10, 2017 2:00 PM People

Sales and marketing should go together like fish and chips, tea and biscuits and ─ as the song has it ─ 'love and marriage'. more

Dec 22, 2016 10:00 AM Sales Technique

And the winners are... more

Dec 22, 2016 10:00 AM People

The campaign to protect the right to make telephone calls to customers and sales prospects... more

Dec 20, 2016 4:00 PM People

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