With a new report highlighting the prevalence of stress in the workplace, outsourced call centre provider CALLCARE is aiming to help businesses across the UK tackle the main causes and improve their employees’ mental health.
A report conducted by the Health and Safety Executive revealed that there were 488,000 cases of work-related anxiety and depression in 2015/16, and that 37% of those were caused by stress. Not only that, but it also caused 45% of working days to be lost.
Stress Awareness Month, which takes place in April, aims to inform people across the country about the dangers of stress, correct misconceptions and teach coping strategies that can help people both inside of work and out.
CALLCARE has teamed with experts across a wide range of fields to discover exactly how businesses can help to combat stress. From perfecting the office surroundings and drinking more water to outsourcing tasks to professionals and investing in management, the report features specialist comments on simple ways that employers can look after their staff.
You can find the full report here.
Gemma Harding, Head of Corporate Services at CALLCARE, commented, 'Sales is a stressful job - there’s no denying it. The pressure to constantly hit targets, coupled with some people’s general hostility towards salespeople, and the amount of information available in an instant means that deals can be more difficult to close. The initial causes of work-related stress are more often than not out of our control, but what we can control is how we react if a deal you thought was a sure-thing falls through, for example. But how can you make your day-to-day less painful?
'Learning how to deal with failure is a big step, but unfortunately it is one of the most difficult. Even if you’ve done your best, sometimes deals just fall through. Rather than dwelling on the fact that you didn’t win, think about what you can learn to see where you could have improved and make sure you implement these into future pitches. Focusing on the negative emotions will do nothing but taint your ability to close new deals.
'Reduce your workload. Taking on too much at once will not only kill your productivity, but also your enthusiasm. Not only do you need to prioritise your workflow, but also balance it out with other aspects of your life. Family, personal commitments and socialising should not be neglected, otherwise you’ll burnout.
'Finally, professional development is key. Some people are natural sellers; they can do it easily. But that doesn’t mean that they can’t improve. Read books, attend seminars and conferences, watch talks by industry experts and train yourself up even further. Not only will this help with your technique and ability to close deals, but it also gives you a goal to constantly strive for.'