Vlocity, an industry cloud software company, today announced the Spring '16 release of Vlocity Communications, a comprehensive suite of Sales, Marketing, Service, Configure-Price-Quote (CPQ), Contract Management, Enterprise Product Catalog (EPC), and Order Management applications built 100% native to and taking advantage of the omni-channel capabilities of the Salesforce App Cloud. The latest product release includes new capabilities that help communications service providers (CSPs) get new products and offers to market faster, and enables sales teams to more quickly translate customer opportunities into approved quotes, signed contracts and completed orders.
In today's hyper-competitive communications market, CSPs must continually innovate and deliver compelling new products and services. As new products are launched, salespeople need intelligent tools for assessing clients' requirements, quickly preparing quotes, and submitting accurate orders that can be delivered on-time, every time. Unfortunately for CSP sales teams using antiquated on-premise CPQ and industry-generic contract management tools, the quote-to-order process can take days to weeks, is prone to error, and can result in lengthy delays, unhappy customers and slow revenue growth. Designed by communications industry experts specifically for CSPs, Vlocity Communications changes all of this.
Accelerated Quote-to-Order: Happier Customers, Faster Time-to-Revenue
The Vlocity Communications Spring '16 release delivers an innovative, cloud-based product catalog, CPQ and Contract Management functionality that can help CSP product managers launch new offerings in hours to days, sales teams generate customer quotes and ordering documents for even the most complex services in a matter of minutes, and ensure that customers' orders are fulfilled without error or delay. Built 100% natively and additively on the Salesforce App Cloud, Vlocity Communications can be deployed in half the time and operated at less than half the cost of traditional on-premise CRM and legacy Business Support Systems (BSS) applications that support customer-facing activities such as billing, order management, customer relationship management and call center automation.
"Salesforce and Vlocity share a unique partnership in the communications industry, and collaborate closely in the design, testing and delivery of new products for CSPs," said Andy Baer, SVP of Salesforce's Global Communications & Media Industry Group. "We expect that Vlocity Communications' Spring '16 release will address some of the industry's most pressing needs."
"CSPs want complete, industry-specific software solutions that streamline the entire customer journey," said Vlocity Communications VP and General Manager, Dan Ford. "Together with Salesforce, we are delivering a comprehensive suite of cloud-based, omni-channel CRM and BSS solutions that CSPs can quickly deploy to achieve immediate productivity gains, cost savings, NPS improvement and revenue growth from new products and services."