Kony, Inc., enterprise mobility company, today announced the launch of the Kony Mobile Field Service solution for SAP Business Suite™, a set of three new apps and implementation services, to help enterprises quickly mobilise and modernise their field service operations. Within 30 days, Kony can help businesses move away from a paper-based field service operation to a completely mobilised environment with Kony’s new Mobile Field Service solution. By having real-time access to information anywhere, anytime and on any mobile device, field workers and technicians can be more productive, work more efficiently and deliver better customer service while out in the field.
“We are seeing more organisations turn to mobility to streamline processes and increase productivity; however, many are still held back by expensive upgrades and limited resources,” said Dave Shirk, president, Product, Strategy and Marketing, Kony, Inc. “With Kony Mobile Field Service solution, enterprises using SAP Business Suite can now quickly mobilise the field team without investing in expensive upgrades to their SAP systems, or having to rip and replace their entire backend infrastructure. With mobility, they can now process more work orders, improve their service levels and first time fix rates; and ultimately increase revenue by introducing the ability for technicians to upsell and process payments in the field.”
Kony Mobile Field Service solution is a single integrated suite to optimise the entire field service business process. This enables businesses to maximise efficiency while processing notification, planning and tracking, and executing work orders all in a single integrated app suite. The new solution also helps businesses transform their field service organisation by offering:
- A 'mobile first' experience for your technicians, planners and customers with a modern user experience on the latest smartphone and tablet devices that incorporate wearables (watches) and IoT (Internet of Things) technologies for proactive notifications
- Access real-time information: Seamlessly integrates with an organisation’s backend SAP system to provide up-to-date, accurate information to the field
- Flexibility: Enables organisations to stay agile and quickly react to changes in the marketplace and technology, including new customer requirements, competitive advantages and field productivity enhancements
- Direct customer communication: Include customers in the process with visibility into their own service information
“As one of the leading utilities in Ireland, servicing more than two million customers, we needed a mobile solution that our field technicians could rely on to help streamline work orders and improve overall efficiency,” said Eugene O’Sullivan, Networks Mobile programme manager, ESB. “We turned to Kony to help mobilise our field services because data is very important in our industry and Kony’s solutions offered the data synchronisation we needed. With our Mobile Work Order solution, technicians have the ability to view work order details, see location maps, review meter details, and record data to complete the work orders.”
Kony Mobile Field Service solution for SAP Business Suite™ provides businesses a clear path to mobility without investment in expensive, time-consuming upgrades. This new comprehensive mobile field service solution is built on the industry-leading Kony Mobile Platform*, and extensive experience and expertise based on helping many leading global companies and brands mobilise their field service business processes.
As a silver partner in the SAP PartnerEdge program, Kony provides enterprises using SAP systems the flexibility and agility they need – they can use these apps as is or they can customise the front-end application design and integrations with their back-end systems to fit their requirements. In addition to SAP, Kony can also mobilise other enterprise applications such as Oracle, Microsoft, Siebel, and Salesforce to drive process improvements.
“In the race to establish customer intimacy through superior experiences, field service as a discipline has an early advantage,” said Mary Wardley, vice president, Enterprise Applications and CRM Software, IDC. “Mobilising these key customer-facing individuals and arming them with customer information, both historical and in context, offers the opportunity for establishing differentiated customer service at the point of need.”