Dassault Systèmes the 3DEXPERIENCE company has launched its EXALEAD OneCall application.
EXALEAD OneCall offers front-line sales executives an ability to transform customer interactions into profitable business growth. It claims to lower average call length and increases first-call resolution rates, leading to efficiency improvements and higher customer satisfaction.
As consumers become better informed about the purchasing options available to them, the volume and complexity of questions are increasing. These questions come from multiple channels and the data to help answer them is found via many different systems and technologies. This makes it increasingly difficult for front-line sales professionals to effectively answer customer questions.
The EXALEAD OneCall application transforms contact centre operations by providing customer-facing agents with the data and information they need to succeed when interacting with well-informed consumers. Whatever the data type or location – internal (eg CRM or enterprise resource planning systems) or external (websites or social networks), structured or unstructured – EXALEAD OneCall aggregates, streamlines, and delivers rich information “in context” to contact centre agents and managers. Faster call resolution and shorter call lengths are critical for delivering the best service experience possible and engaging customers.
Laurent Couillard, CEO, EXALEAD, Dassault Systèmes, said: “With EXALEAD applications, Dassault Systèmes is delivering data intensive business discovery applications to industries which are becoming increasingly socially networked and enabled. Our customers are looking for a true, multi-channel, 360-degree view of their customers that is complementary to existing siloed solutions. We worked closely with our customers to develop a unique solution to help them positively engage more customers more quickly and close more business.”
For more information, visit: www.exalead-onecall.com