Vlocity, Inc., a cloud company, and Insurity, a solution provider for the Insurance industry, today announced a strategic partnership that will integrate Vlocity Insurance – Vlocity’s product that leverages the omni-channel capabilities of the Salesforce platform – with Insurity’s award-winning core insurance processing, data integration and analytics solutions. The joint solution will enable Property & Casualty insurers to connect their front and back offices to manage the entire insurance customer lifecycle.
Insurance organisations must expand insurance accounts, drive proactive renewals, streamline the new policy acquisition process and manage claims via the channel of choice for the customer. Together, Vlocity and Insurity bring deep experience in both the front office and back office, combined with deep insurance industry domain expertise. By integrating Vlocity’s insurance industry-specific cloud apps – built in partnership with Salesforce – and Insurity’s core processing applications and data solutions, insurers can now benefit from an integrated solution that helps them improve customer satisfaction and referrals, streamline operations and eliminate paper by digitising key business processes, increasing business agility and leveraging the cloud to reduce the cost and time to deploy new offers.
“Vlocity is committed to empowering insurers to ‘go digital’ and optimise their operations based on insurance industry best practices. Our work with Insurity – a leader in helping insurance organisations modernise and transform their core processing and customer-facing initiatives – delivers an integrated solution to better serve our mutual customers,” said Ron Young, Vice President and General Manager, Vlocity Insurance. “This partnership addresses core industry needs: insurance organisations need insurance-specific capabilities, they seek all the benefits of the cloud, and they want digitised and paperless business processes from customer engagement to administration."