Chorley-based care home supplier, Fisc Healthcare, has achieved 20 per cent growth over the past year after investing in a training and staff development programme aimed at creating a more dynamic business culture.
A family business, established as a janitorial supplies company in 1973, Fisc Healthcare has been one-stop-shop for all care home consumables since 2006 and had recognised a significant potential for growth in the sector.
Managing director, Eddy Fishwick, focused on capturing that growth opportunity by creating a more dynamic culture within the business and enlisted the help of Bury-based MLP Training to help him achieve his goals.
Explains Eddy: “I have done lots of training with a variety of training companies over the years but when I did some presentation training with MPL’s Mike Le Put last year I came away feeling really inspired and confident that the company could help us achieve the business transformation we were looking for.”
Eddy brought together a number of three other family businesses based in Lancashire to develop a shared training programme with MLP, which included leadership skills, carrying out effective appraisals and goal setting. He then used the insights gained through the training to establish new operational processes within the business to help drive productivity and encourage growth.
Eddy continues: “It was clear from the training that one-to-one meetings between a line manager and his/her team are an essential part of motivating and inspiring staff. Our goal is to engage with every member of staff as an individual to ensure that they feel part of our growth strategy and are actively encouraged to make a positive contribution.”
The strategy appears to be working. Fisc achieved growth of 20 per cent during the past financial year - five per cent greater than forecast - and expects to achieve growth of up to 35 per cent in 2015/6.
Comments Mike Le Put from MLP Training: “Too often business leaders think of training as an overhead that they cannot afford but Fisc’s approach clearly demonstrates how an investment in training can deliver tangible commercial benefits to a company’s bottom line.
“Fisc and the other companies in the group have already started talking to us about their future training needs and we look forward to helping them implement culture change and continuous improvement as part of their growth strategy.”
Download 'The Motivator' - MLP newsletter.