Businesses of every size can increase efficiency and profitability if staff talked more and typed less, says Maxine Park co-founder of digital dictation and transcription service provider DictateNow.
While most organisations work hard to increase staff productivity, the time individuals spend typing their own work is never even considered to be a waste, yet this is time that can easily be used for more valuable work. Unfortunately, staff employed for their ability to sell, to buy, to solve problems, create solutions, train, explain, present, negotiate and care for customers, continue to regard typing as a core skill.
The majority of organisations do it but to allow valuable assets to waste a large part of their working day typing responses, reports, presentations, documents, letters, even long emails, makes no economic sense.
Although everyone thinks they are much quicker, the time taken by the average ‘amateur’ typist for composition typing, is about 15 words per minute (wpm). In contrast, the same individual could easily dictate their thoughts at more than 100 wpm; dictating a 3,000 word report in around 30 minutes rather than spending three hours typing. And remember, there’s no waiting until tomorrow for the document to be typed and returned, as in most circumstances, the completed transcription will be returned within an hour.
When it comes to keeping valuable assets busy doing what they were employed for, it is perhaps no surprise that the legal and healthcare sectors understand the benefits of digital dictation and transcription. These sectors contain many organisations that have long accepted there are more valuable things for people to do with your time than sit typing.
Tape recorders have long been surpassed by far more convenient digital technology, which makes dictation available to everyone, anywhere, with secure dictation applications for Smartphones, iPad, iTouch and BlackBerry.
Digital dictation ensures users don’t have to get it right first time, easily returning to any point within a dictation to record over passages, insert new instructions or new comments prompted by later passages of the same document.
Once users have finished and titled their dictation, they can assign it a priority and importantly a time by which the completed document should be returned. There is even the option to add formatting, pronunciation and spelling notes to ensure the finished transcription requires little amendment from the user when it is returned.
If a business has the necessary resources, the dictation can be routed internally and if not, transcription service providers offer vast secretarial resources, with the best entirely based in the UK, all ready to type your work at the touch of a button.
Using dictation and a transcription service that charges by the minute based on dictation length, with no contracts, on a pay-as-you-go basis will deliver improved efficiency for any business and that means greater profit.
The speed and flexibility of dictation and transcription allows employees to utilise time wasted in the car, on the train, on the plane and even the commute to and from work.
Talking more and typing less is an opportunity every business should exploit as they drive growth and profitability.