With almost half of UK managers working an extra day of unpaid overtime per week* leading UK Business Coach, Marielena Sabatier, who works with many top UK companies, looks at how UK business leaders can create strategies for working more effectively in high pressured environments.
A new survey released earlier this month by the Institute of Leadership and Management (ILM)* revealed that nine out of ten (94%) workers in the UK work over and above their contracted hours each week. The survey of over 1,000 ILM members found that overtime is firmly embedded in the UK working culture, with 76% of people routinely working late in the office or at home. In fact a survey by the Office for National Statistics shows that the UK has the third highest working hours in the EU**.
There is no getting away from the fact we are working in an increasingly 24/7 business environment. Nearly everyone has smart phones and tablets so they can access their emails constantly. This can lead to some people feeling like they never get away from work and switch off. So are there strategies to help business leaders work more smartly and cope with pressure without damaging their productivity? Firstly, it is important to remember that we all still have choices and can make small changes to the way we work which can make all the difference. Setting good habits around email management can really help people claw back time and increase their effectiveness.
Some people spend several hours each day checking emails every five minutes, responding to messages immediately and managing their inboxes, often to the detriment of urgent priorities and ‘real work’. This way of working can also create a false sense of productivity – we can think we have been working for hours but actually we have simply been responding to messages.
These habits can also set the wrong sort of expectations for bosses, clients and teams who will come to expect immediate responses to everything and feel miffed if they don’t, which can create additional pressures.
Establishing good email management habits can pay huge dividends. Rather than checking emails constantly, time should be set aside once or twice a day to process emails. People should also prioritise the more important ones and let go of the rest. Another good tip for email management is to request to be copied in only on relevant emails and if something is urgent, ask for the message to be sent directly. Some people set up separate inboxes for emails when they are copied in which can work well.
It is important for people to communicate to their clients and teams the times they will be checking messages and responding and when they won’t. One way of doing this is by saying they will be online until 6pm but then after this time, they will be with their family. They can add that whilst they value their work they also need time to relax, recharge and reenergise for the next day. This allows for some breathing space where they can disconnect the phone, switch off from the working day and relax.
Sales managers need to build really good teams around them which is vital to reduce work pressure. With a good team in place they should delegate full responsibility for projects and hold people accountable for their work. They need to develop clear expectations of what they want from their team, how they expect their actions to be delivered and clear deadlines agreed in writing. Enforcing accountability is essential for creating successful teams as it gives people a real sense of purpose and achievement and at the same time, it takes reduces the burden of work.
Lastly, clear goals and priorities are really important. Too often people are spending hours on the wrong things, things that are not their responsibility or which are low priority. Clarifying what is essential makes it easier for people to say no to things, easing the work pressures and ensuring that the work undertaken is highly valued.
* Institute of Leadership & Management Survey, 9th July 2014
** Office for National Statistics, December 2011
Article by Marielena Sabatier, CEO, Inspiring Potential