A loyal customer is the number one goal of most business owners and with so many competitors on the market, how do businesses stand out from the crowd? And more importantly, how can they ensure customers fall in love with their business?
The key is in great customer service, these days it is expected and yet in many instances good customer service is nowhere to be seen. It should be no surprise that 81% of companies with a strong capability for delivering great customer experiences are outperforming their competition.
Here a few tips to help you make your customer fall in love with you…
1. Promise what you can deliver & more for massive customer satisfaction
2. Show some personality, customers love the people behind the business
3. Understand the needs of your customer in return for their loyalty
4. Win customers over with great service & you have a customer for life
5. Customers are always right & when they're not, make them feel so
6. Listen to what your customers have said, they will love you for it
7. Know thy customer... names and preferences where possible is perfect
8. Make people feel better, a better experience makes customers return
9. Reward loyal customers and they will keep on loving you
10. Always say 'Thank you' your kindness and gratitude will enchant
For more information on Customer Service please take visit Sales Activator, especially the our newly launched Consultative Sales Through Service eLearning courses, these are ISMM accredited bite-sized modules designed to layer and embed knowledge quickly.