Call Centre

Integration will enable call handlers to know exactly who is calling, what they want and how best to handle the call. more

Mar 17, 2016 12:00 AM Technology

New solution improves agent productivity, reduces administration and ensures Ofcom compliance more

May 20, 2015 12:00 AM Technology

For many organisations, the contact centre is either the main frontline or at least one of the main ways of engaging with customers... more

Mar 16, 2015 12:00 AM Leadership & Coaching

National Call Centre Awards’ Call Centre Manager of the Year 2013 and nominee for this year’s senior manager award from the European Call Centre Awards, Russell Wilson talks to SI. more

May 19, 2014 1:19 PM People

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