Customer Retention

As every business owner knows, it’s the customers who keep coming back week after week, month after month that are the real bread and butter of the business. more

Jun 22, 2015 12:00 AM Sales Technique

It’s inevitable that competitors are going to try and steal your best customers. In fact, they’re probably already approaching your largest, most valuable customers right now. So, what’s your customer retention strategy? more

May 25, 2015 10:00 AM Sales Technique

Vikki Zelkin, Head of Client Services, Promotions and Incentives, The Grass Roots Group, looks at the changing nature of customer complaints. more

Jan 26, 2015 3:47 PM Sales Technique

Ian Horsham, Divisional Director of Promotions and Incentives, The Grass Roots Group, talks retention strategies after the festive rush. more

Dec 4, 2014 3:19 PM Sales Technique

I know I have written about customer retention before but, really, surely it is the easiest part of the sales process? more

Aug 8, 2014 9:00 AM Toolbox

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