Customer Service

A plethora of organisations have invested in a form of customer relationship management... more

Oct 17, 2016 9:30 AM Motivation

You don’t need to be Arkwright to appreciate the business benefits of being open all hours. Yet a surprising number of B2B companies have the metaphorical ‘closed sign'... more

Oct 10, 2016 12:00 PM Opinions

Making the sale shouldn’t be where a marketer’s job ends... more

Sep 29, 2016 3:30 PM Sales Technique

It is almost a cliché to say "We deliver great customer service” and very rare to hear... more

Sep 12, 2016 3:30 PM Sales Technique

Always confront an issue during interaction with customers if it is causing them to act... more

Sep 5, 2016 1:00 PM Sales Technique

When it comes to delivery convenience, the customer should never play second fiddle... more

Sep 5, 2016 10:00 AM Sales Technique

Whether in-store, online or over the telephone, 75% of UK consumers hate repeating... more

Aug 19, 2016 2:00 PM People

The theme 'Science of Customer Experience', is at the heart of the shows... more

Aug 17, 2016 12:00 AM Events

Companies competing in today’s marketplace know firsthand that creating... more

Aug 8, 2016 10:00 AM Opinions

One of the inevitable consequences of rapidly developing technology is that customers’ expectations will also change... more

Jun 27, 2016 12:30 PM Opinions

A sales discovery call can kill or close your deal. Making a bad impression is not an option because your prospect... more

Jun 20, 2016 10:00 AM Sales Technique

Automated chat software doesn’t need to be automatic... more

Apr 27, 2016 12:00 PM Technology

Reputational risk is any threat to your brand’s reputation as it is perceived by customers, employees more

Mar 22, 2016 12:00 AM Leadership & Coaching

Integration will enable call handlers to know exactly who is calling, what they want and how best to handle the call. more

Mar 17, 2016 12:00 AM Technology

Most companies believe they offer great customer service, but their customers probably aren't nearly as satisfied as they think... more

Feb 22, 2016 10:30 AM Sales Technique

Staff on the frontline are the face of your company, and customer service staff in particular have the important role of putting things right when they go wrong... more

Feb 17, 2016 12:00 AM Opinions

New sales are the lifeblood of every business. Without continually refreshing your customer bank your business will soon become unstuck... more

Feb 8, 2016 11:00 AM Sales Technique

It’s great to bring on new clients and grow your customer base, but the fate of your company lies, in many ways, with the customers you’ve already got. more

Jan 11, 2016 11:30 AM Sales Technique

As many offices start to wind down for Christmas, the retail and hospitality sectors will be ramping up for their busiest season.. more

Dec 16, 2015 12:00 AM Sales Technique

In my pre-psychology career, I once had the opportunity of having meetings with two sales teams in directly competing technology companies... more

Dec 7, 2015 9:30 AM Motivation

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