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Sales Calls

NewVoiceMedia and Verint Systems join forces to give customers the experience they want. more

Jul 14, 2017 1:08 PM News

Fun facts about customer service history...but where are call centres headed next? more

Jul 3, 2017 11:15 AM Technology

Which channels are customers’ favourites when it comes to sharing good experiences? more

Jul 3, 2017 11:00 AM Technology

Make sure your team's singing from the same hymn sheet with these tips. more

Jun 28, 2017 4:03 PM Opinions

Three reasons for high turnover in the contact centre. more

May 25, 2017 11:00 AM Leadership & Coaching

Learning how to turn your phone into an appointment making machine can be difference of success or failure in your job... more

May 15, 2017 9:00 AM Motivation

Does speaking on the phone fill you with dread? Do you find you excel in all areas of your job, but flail when it comes to telecommunications? more

May 12, 2017 10:00 AM Opinions

How many businesses can cope without sales and marketing teams? Not many... more

May 8, 2017 12:00 PM Sales Technique

The Information Commissioners Office (ICO) is due to begin work shortly on new data guidelines... more

Apr 11, 2017 4:00 PM People

If you carry out telephone sales, you need to use a wide range of skills to make sure you are effective and successful in your role... more

Apr 10, 2017 10:30 AM Sales Technique

Survey reveals that more than half of people find long wait times to be their biggest frustration when dealing with customer service advisers. more

Jan 10, 2017 2:00 PM People

Half of all sales leads never receive a personalised response. more

Nov 24, 2016 11:00 AM People

The newly formed campaign group to reform the Telephone Preference Service, Call For Action On The TPS... more

Nov 11, 2016 3:00 PM Events

Cold calls are likely to send a shiver down the spine of even the most experienced sales... more

Oct 27, 2016 10:00 AM Sales Technique

What’s not to like about a solution that helps businesses sell more? That’s exactly what account-based selling does. more

Oct 17, 2016 10:00 AM Sales Technique

Sales have evolved so much since the early days of door-to-door... more

Sep 19, 2016 9:30 AM Sales Technique

Whether you work in sales, marketing, recruitment... more

Aug 24, 2016 9:00 AM Sales Technique

Business has experienced a significant shock in the last year thanks to Brexit, plummeting interest rates... more

Aug 19, 2016 10:00 AM Opinions

When you make your first sales call – and for a few calls after that – your mind is racing at a mile a minute... more

Aug 19, 2016 9:30 AM Sales Technique

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