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Call Centre

Research from Yonder Digital Group shows how all sectors are failing on customer contactability. Find out how your sector fared... more

News

Customer experience experts discuss why it's time to up your AI game - and the best ways to do it... more

Technology

The new study from contact centre outsourcer KURA reveals how contact centres are failing customers... more

News

Telephone Compliance Council launches to protect your right to make sales calls... more

News

Put that call on hold for a moment...read these top tips to conquer call centre issues! more

Toolbox

Guilty or not? Do you make these common mistakes that drive customers away...? more

News

Find out why older generations are choosing live chat over long customer service calls... more

News

Find out your legal obligations for recording customer calls more

News

Three reasons for high turnover in the contact centre. more

Leadership & Coaching

The way that customers interact with businesses is far different than it used to be, largely due to rising competition... more

People

Integration will enable call handlers to know exactly who is calling, what they want and how best to handle the call. more

Technology

New solution improves agent productivity, reduces administration and ensures Ofcom compliance more

Technology

For many organisations, the contact centre is either the main frontline or at least one of the main ways of engaging with customers... more

Leadership & Coaching

National Call Centre Awards’ Call Centre Manager of the Year 2013 and nominee for this year’s senior manager award from the European Call Centre Awards, Russell Wilson talks to SI. more

People

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