Customer Calls

Spend most of your time trying to talk customers round on the phone? These tips from speaker and author Martin Limbeck will help... more

5 Mar 2018 09:45 Toolbox

Do you need to have a rethink about your contact centre? Here's why it could become a hotbed of successful sales... more

19 Feb 2018 12:00 Opinions

Is cold calling really dead, or do your calls just need warming up? Sales expert James Hanoosh serves up the secret ingredients to successful sales calls... more

15 Jan 2018 09:30 Sales Technique

Offline coaching using recorded sales call is a valuable tool for sales team development. Find out more... more

18 Dec 2017 11:00 Training

Research from Yonder Digital Group shows how all sectors are failing on customer contactability. Find out how your sector fared... more

18 Dec 2017 10:30 News

Customer experience experts discuss why it's time to up your AI game - and the best ways to do it... more

4 Dec 2017 10:15 Technology

Customer experience needs the human touch. We explore how poor telecoms can affect your sales... more

23 Oct 2017 11:00 News