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Customer Expectations

Business expert Ally Yates on discovering what your brand really stands for - and how consistency will keep customers coming back... more

News

To keep up with customer demand, sales must work in sync with warehouses. Here's how... more

Toolbox

Are you letting down customers who shop late at night? Compelling reasons why it pays to extend customer care to meet overnight demand... more

News

Can charisma improve your sales performance? Discover how to tap into your magnetic side and improve connections with customers... more

People

The new study from contact centre outsourcer KURA reveals how contact centres are failing customers... more

News

Customer experience needs the human touch. We explore how poor telecoms can affect your sales... more

News

NewVoiceMedia reveals where businesses are going wrong on CX... more

News

Digital transformation will drive the success of your business. Here's why sales should take the lead... more

Technology

Insta, Snapchat...find out how to engage with your customers on all channels more

Technology

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