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Customer Experience

User generated content is a powerful way to build your brand. Find out why customer reviews are critical for your business... more

4 Dec 2017 11:20 News

Targeting existing customers can be more fruitful than chasing new ones. Find out how to re-engage with your best buyers... more

4 Dec 2017 09:15 Sales Technique

Customer experience needs the human touch. We explore how poor telecoms can affect your sales... more

23 Oct 2017 11:00 News

Selling is all about knowing your customers. Find out why segmentation is key... more

16 Oct 2017 09:15 Toolbox

Done well, digital can be an opportunity for brands to keep clients coming back. Here's how... more

9 Oct 2017 10:26 News

We've identified 4 levels of sales skills - which level are you at? more

2 Oct 2017 09:00 Motivation

Is your business ready to get proactive about customer service? more

25 Sep 2017 10:45 News

NewVoiceMedia reveals where businesses are going wrong on CX... more

12 Sep 2017 17:42 News

Know where your customers are congregating? Let's find out... more

25 Aug 2017 09:30 Toolbox

Discover every step in the customer journey with this handy rundown... more

21 Aug 2017 09:45 Toolbox

How do you incorporate practical cross-channel and proactive customer engagement into your business? more

14 Aug 2017 11:00 News

Business development firm named as a finalist in the national CX Awards, joining a ‘tidal wave of organisations focusing on customer needs’. Find out who else is excelling in customer service... more

24 Jul 2017 12:00 News

Find out why older generations are choosing live chat over long customer service calls... more

24 Jul 2017 10:35 News

Omnichannel has started to blur the lines between bricks and mortar and the screen-to-screen digital worlds we live in...are you making the most of the opportunity? more

24 Jul 2017 09:45 Technology

The smartest organisations are focussing on CX - and technology is helping them deliver customer satisfaction. Find out more. more

17 Jul 2017 10:15 News

Customer service has changed dramatically over the last few years, as self-serve options have been made available. But is this leading to the low-effort experience customers are looking for? more

10 Jul 2017 09:30 News

Which channels are customers’ favourites when it comes to sharing good experiences? more

3 Jul 2017 11:00 Technology

Responding to people who almost buy from your online store - only to abandon their purchase at the last moment - isn't a new concept any more... more

19 May 2017 10:00 Sales Technique

Winning your customers’ affections is similar to finding your perfect match on Tinder... more

19 May 2017 09:30 Sales Technique

You don’t have to choose, consumers want both! more

24 Apr 2017 12:30 Opinions

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