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Customer Retention

CRM is being used by enterprises to help connect customer data & improve sales. We find out why so many small businesses are still behind the curve? more

Technology

Looking for some sales advice? Maximizer Software is offering a sales & marketing masterclass on 23rd May...for FREE. Register here! more

Events

Alastair Scott of 20/20 Productions shares the secret to retaining customers... more

Toolbox

Is the traditional sales funnel defunct? Etai Beck of Folloze offers top tips on landing and expanding...and discusses the Bow-Tie Funnel more

News

Business expert Ally Yates on discovering what your brand really stands for - and how consistency will keep customers coming back... more

News

Do you need to have a rethink about your contact centre? Here's why it could become a hotbed of successful sales... more

Opinions

Ever wondered why a customer hasn't come back for more? Richard Lowe of RBL Associates looks at how you can expand after landing a sale... more

Sales Technique

Don't split your focus between new and existing customers - use these tips to keep all of your customers coming back... more

Toolbox

Could desk-based sales be the answer to reconnecting with clients? Ventrica's Dino Forte finds out... more

News

Targeting existing customers can be more fruitful than chasing new ones. Find out how to re-engage with your best buyers... more

Sales Technique

Which delivers sustained business growth, customer acquisition or retention? Let's find out... more

News

Customer experience needs the human touch. We explore how poor telecoms can affect your sales... more

News

A lost customer can present a new opportunity to show your sales prowess. Find out how to win them back... more

Toolbox

Find out how driving diversity at work can help improve your sales win rates... more

News

How do you incorporate practical cross-channel and proactive customer engagement into your business? more

News

Guilty or not? Do you make these common mistakes that drive customers away...? more

News

As every business owner knows, it’s the customers who keep coming back week after week, month after month that are the real bread and butter of the business. more

Sales Technique

It’s inevitable that competitors are going to try and steal your best customers. In fact, they’re probably already approaching your largest, most valuable customers right now. So, what’s your customer retention strategy? more

Sales Technique

Vikki Zelkin, Head of Client Services, Promotions and Incentives, The Grass Roots Group, looks at the changing nature of customer complaints. more

Sales Technique

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