Customer Satisfaction

CRM provider Maximizer challenges businesses to join 15-day growth journey more

14 Aug 2017 12:00 News

How do you incorporate practical cross-channel and proactive customer engagement into your business? more

14 Aug 2017 11:00 News

Discover new ways to extend your reach to customers through text messaging more

14 Aug 2017 09:15 Toolbox

Guilty or not? Do you make these common mistakes that drive customers away...? more

4 Aug 2017 14:00 News

Business development firm named as a finalist in the national CX Awards, joining a ‘tidal wave of organisations focusing on customer needs’. Find out who else is excelling in customer service... more

24 Jul 2017 12:00 News

Find out why older generations are choosing live chat over long customer service calls... more

24 Jul 2017 10:35 News

The smartest organisations are focussing on CX - and technology is helping them deliver customer satisfaction. Find out more. more

17 Jul 2017 10:15 News

Learn how to deal with frustrated customers with this handy guide. more

17 Jul 2017 10:00 Toolbox

Could listening skills be the key to sales? Find out with these top tips... more

17 Jul 2017 09:30 Motivation

Customer service has changed dramatically over the last few years, as self-serve options have been made available. But is this leading to the low-effort experience customers are looking for? more

10 Jul 2017 09:30 News

Fun facts about customer service history...but where are call centres headed next? more

3 Jul 2017 11:15 Technology

Which channels are customers’ favourites when it comes to sharing good experiences? more

3 Jul 2017 11:00 Technology

Make sure your team's singing from the same hymn sheet with these tips. more

28 Jun 2017 16:03 Opinions

Integration between live chat and CRM systems lets businesses build lasting online customer relationships. more

1 Dec 2016 10:00 Sales Technique

Customer satisfaction is frequently a hot discussion topic among business owners... more

30 Nov 2016 10:00 Sales Technique

A plethora of organisations have invested in a form of customer relationship management... more

17 Oct 2016 09:30 Motivation

You don’t need to be Arkwright to appreciate the business benefits of being open all hours. Yet a surprising number of B2B companies have the metaphorical ‘closed sign'... more

10 Oct 2016 12:00 Opinions

Subscriber sprocket