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Customer Satisfaction

User generated content is a powerful way to build your brand. Find out why customer reviews are critical for your business... more

4 Dec 2017 11:20 News

Are you letting down customers who shop late at night? Compelling reasons why it pays to extend customer care to meet overnight demand... more

4 Dec 2017 10:30 News

Customer experience experts discuss why it's time to up your AI game - and the best ways to do it... more

4 Dec 2017 10:15 Technology

Targeting existing customers can be more fruitful than chasing new ones. Find out how to re-engage with your best buyers... more

4 Dec 2017 09:15 Sales Technique

The new study from contact centre outsourcer KURA reveals how contact centres are failing customers... more

20 Nov 2017 10:45 News

Customer experience needs the human touch. We explore how poor telecoms can affect your sales... more

23 Oct 2017 11:00 News

Motivation is the most precious gift you can give your sales team. Here's what you can achieve through employee engagement. more

16 Oct 2017 11:20 People

Done well, digital can be an opportunity for brands to keep clients coming back. Here's how... more

9 Oct 2017 10:26 News

A lost customer can present a new opportunity to show your sales prowess. Find out how to win them back... more

2 Oct 2017 09:45 Toolbox

NewVoiceMedia reveals where businesses are going wrong on CX... more

12 Sep 2017 17:42 News

Looking to expand overseas? Here's what you need to know about cross-border selling... more

5 Sep 2017 19:26 News

Put that call on hold for a moment...read these top tips to conquer call centre issues! more

25 Aug 2017 10:00 Toolbox

What can you learn about sales from a simple barber shop visit? more

22 Aug 2017 15:18 News

CRM provider Maximizer challenges businesses to join 15-day growth journey more

14 Aug 2017 12:00 News

How do you incorporate practical cross-channel and proactive customer engagement into your business? more

14 Aug 2017 11:00 News

Discover new ways to extend your reach to customers through text messaging more

14 Aug 2017 09:15 Toolbox

Guilty or not? Do you make these common mistakes that drive customers away...? more

4 Aug 2017 14:00 News

Business development firm named as a finalist in the national CX Awards, joining a ‘tidal wave of organisations focusing on customer needs’. Find out who else is excelling in customer service... more

24 Jul 2017 12:00 News

Find out why older generations are choosing live chat over long customer service calls... more

24 Jul 2017 10:35 News

The smartest organisations are focussing on CX - and technology is helping them deliver customer satisfaction. Find out more. more

17 Jul 2017 10:15 News

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