RSS

Customer Service

Sales vet Bob Smith recounts some of the horrors he's encountered door-to-door selling... more

1 Nov 2017 15:53 Opinions

Selling is all about knowing your customers. Find out why segmentation is key... more

16 Oct 2017 09:15 Toolbox

Tech firm meets growing demand for 'always-on' CRM solution more

4 Oct 2017 11:32 Technology

We've identified 4 levels of sales skills - which level are you at? more

2 Oct 2017 09:00 Motivation

Is your business ready to get proactive about customer service? more

25 Sep 2017 10:45 News

Find out the latest thinking on sales and service at this NewVoiceMedia event more

19 Sep 2017 10:57 Events

NewVoiceMedia reveals where businesses are going wrong on CX... more

12 Sep 2017 17:42 News

Looking to expand overseas? Here's what you need to know about cross-border selling... more

5 Sep 2017 19:26 News

Put that call on hold for a moment...read these top tips to conquer call centre issues! more

25 Aug 2017 10:00 Toolbox

How do you incorporate practical cross-channel and proactive customer engagement into your business? more

14 Aug 2017 11:00 News

Let's talk about tone of voice and how changing it could win you that sale... more

14 Aug 2017 09:30 Toolbox

Discover new ways to extend your reach to customers through text messaging more

14 Aug 2017 09:15 Toolbox

Guilty or not? Do you make these common mistakes that drive customers away...? more

4 Aug 2017 14:00 News

Business development firm named as a finalist in the national CX Awards, joining a ‘tidal wave of organisations focusing on customer needs’. Find out who else is excelling in customer service... more

24 Jul 2017 12:00 News

Find out why older generations are choosing live chat over long customer service calls... more

24 Jul 2017 10:35 News

Omnichannel has started to blur the lines between bricks and mortar and the screen-to-screen digital worlds we live in...are you making the most of the opportunity? more

24 Jul 2017 09:45 Technology

The smartest organisations are focussing on CX - and technology is helping them deliver customer satisfaction. Find out more. more

17 Jul 2017 10:15 News

Customer service has changed dramatically over the last few years, as self-serve options have been made available. But is this leading to the low-effort experience customers are looking for? more

10 Jul 2017 09:30 News

Find out your legal obligations for recording customer calls more

3 Jul 2017 12:00 News

Fun facts about customer service history...but where are call centres headed next? more

3 Jul 2017 11:15 Technology

cautionSubs