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Sales Calls

Put that call on hold for a moment...read these top tips to conquer call centre issues! more

25 Aug 2017 10:00 Toolbox

Here are 5 great reasons why cold calling shouldn't leave you in a cold sweat... more

31 Jul 2017 09:55 News

Business development firm named as a finalist in the national CX Awards, joining a ‘tidal wave of organisations focusing on customer needs’. Find out who else is excelling in customer service... more

24 Jul 2017 12:00 News

Find out why older generations are choosing live chat over long customer service calls... more

24 Jul 2017 10:35 News

Just about everyone uses text messaging as a way to communicate. With over 4.2 billion people using text messaging worldwide, it’s time to use texting in your business. more

24 Jul 2017 09:45 Sales Technique

Use these top tips to win those all-essential appointments... more

24 Jul 2017 09:30 Toolbox

NewVoiceMedia and Verint Systems join forces to give customers the experience they want. more

14 Jul 2017 13:08 News

Fun facts about customer service history...but where are call centres headed next? more

3 Jul 2017 11:15 Technology

Which channels are customers’ favourites when it comes to sharing good experiences? more

3 Jul 2017 11:00 Technology

Make sure your team's singing from the same hymn sheet with these tips. more

28 Jun 2017 16:03 Opinions

Three reasons for high turnover in the contact centre. more

25 May 2017 11:00 Leadership & Coaching

Learning how to turn your phone into an appointment making machine can be difference of success or failure in your job... more

15 May 2017 09:00 Motivation

Does speaking on the phone fill you with dread? Do you find you excel in all areas of your job, but flail when it comes to telecommunications? more

12 May 2017 10:00 Opinions

How many businesses can cope without sales and marketing teams? Not many... more

8 May 2017 12:00 Sales Technique

The Information Commissioners Office (ICO) is due to begin work shortly on new data guidelines... more

11 Apr 2017 16:00 People

If you carry out telephone sales, you need to use a wide range of skills to make sure you are effective and successful in your role... more

10 Apr 2017 10:30 Sales Technique

Survey reveals that more than half of people find long wait times to be their biggest frustration when dealing with customer service advisers. more

10 Jan 2017 14:00 People

Half of all sales leads never receive a personalised response. more

24 Nov 2016 11:00 People

The newly formed campaign group to reform the Telephone Preference Service, Call For Action On The TPS... more

11 Nov 2016 15:00 Events

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