Sales Calls

Spend most of your time trying to talk customers round on the phone? These tips from speaker and author Martin Limbeck will help... more

5 Mar 2018 09:45 Toolbox

Is cold calling really dead, or do your calls just need warming up? Sales expert James Hanoosh serves up the secret ingredients to successful sales calls... more

15 Jan 2018 09:30 Sales Technique

Fed up with failing to make it past the first hurdle? Sales trainer Tim Hoolock offers must-read tips to help your next cold call... more

15 Jan 2018 09:15 Sales Technique

Anthony Reynolds, CEO of software firm Altify, talks sales timing...and how targeting may be the best way to increase revenue. more

8 Jan 2018 09:30 Sales Technique

Could desk-based sales be the answer to reconnecting with clients? Ventrica's Dino Forte finds out... more

5 Jan 2018 13:32 News

Offline coaching using recorded sales call is a valuable tool for sales team development. Find out more... more

18 Dec 2017 11:00 Training

5 hot tips to help you reconnect with a cold lead more

30 Oct 2017 12:44 Sales Technique

Telephone Compliance Council launches to protect your right to make sales calls... more

2 Oct 2017 10:30 News

Put that call on hold for a these top tips to conquer call centre issues! more

25 Aug 2017 10:00 Toolbox

Here are 5 great reasons why cold calling shouldn't leave you in a cold sweat... more

31 Jul 2017 09:55 News

Business development firm named as a finalist in the national CX Awards, joining a ‘tidal wave of organisations focusing on customer needs’. Find out who else is excelling in customer service... more

24 Jul 2017 12:00 News

Find out why older generations are choosing live chat over long customer service calls... more

24 Jul 2017 10:35 News

Just about everyone uses text messaging as a way to communicate. With over 4.2 billion people using text messaging worldwide, it’s time to use texting in your business. more

24 Jul 2017 09:45 Sales Technique

Use these top tips to win those all-essential appointments... more

24 Jul 2017 09:30 Toolbox

NewVoiceMedia and Verint Systems join forces to give customers the experience they want. more

14 Jul 2017 13:08 News

Fun facts about customer service history...but where are call centres headed next? more

3 Jul 2017 11:15 Technology

Which channels are customers’ favourites when it comes to sharing good experiences? more

3 Jul 2017 11:00 Technology

Make sure your team's singing from the same hymn sheet with these tips. more

28 Jun 2017 16:03 Opinions

Three reasons for high turnover in the contact centre. more

25 May 2017 11:00 Leadership & Coaching

Learning how to turn your phone into an appointment making machine can be difference of success or failure in your job... more

15 May 2017 09:00 Motivation