The sales process remains 80% science, 20% craft and the old fashioned disciplines of sales still apply. more

7 Oct 2014 14:40 Toolbox

At its most primitive, online CRM software is used as an unsophisticated way of recording customer data. At its most sophisticated, CRM is placed at the heart of the corporate growth... more

8 Sep 2014 00:00 Opinions

Just like your first love, despite the hopes, excitement and expectation, a mixture of naivety and youthful exuberance means that a company’s first foray into CRM is unlikely to stand the test of time. more

11 Aug 2014 11:00 Toolbox