The newly formed campaign group to reform the Telephone Preference Service, Call For Action On The TPS, is inviting all interested parties to attend its first meeting on 24 November.
The group has been formed to create and lobby for more effective workable telemarketing regulation that better protects the public from rogue calling, while defending the interests of companies that undertake ethical sales and marketing practice. A key subject the group will tackle will be the Information Commissioners Office introducing regulation that stipulates customers may not be called unless they have opted in based on specific subject. If such a rule were to be introduced it would severely jeopardise the ability to call consumer sales prospects.
The initial meeting has been called to listen to proposals to update the existing TPS system, which according to Ofcom’s own research, causes an 18% increase in calls when consumers sign up to it. Also, a recent nationwide survey by BBC1’s consumer affairs programme Watchdog, found 58% of TPS users say it does not work. Producing recommendations to improve TPS may prevent more stringent rules from being imposed by the regulator.
Although this year Ofcom has issued more than £2.5m in fines to companies that break TPS rules the majority simply go into liquidation and re-merge under a new name. With regulation compliant companies being increasingly squeezed by TPS, rogues are filling the vacuum created.
Call For Action On TPS has been established in an attempt to find a balanced way forward that will accommodate the interests of regulation compliant businesses and members of the public. Once proposed changes are established, a campaign will be launched to lobby politicians, the press and regulators.
The open meeting to listen to ideas will be on Thursday 24th November at 11:00 at the Queen Elizabeth II Conference Centre, Westminster London. For further information contact Nick Rines