If you carry out Telephone Sales, you need to use a wide range of skills to make sure you are effective and successful in your role.
Here I want to share with you our top 5 skills that will help you on the road to turning your calls in Orders, Sales and Prospects into customers.
1. Set goals
All great Sales people set goals and outsell those that don’t. Set activity goals and result goals.
2. Handle incoming and outgoing calls
Handle every call as if it was your best customer.
3. Up sell & cross sell
Increase your sales by up-selling. Every one that buys envelops should be offered stamps. Cross sell. If you don’t have a 'Hoover' offer them 'Dyson'.
4. Plan your calls
Great Sales people know the luck is when preparation meets opportunity. Great sales people plan. They do the preparation then go out and create the opportunities.
5. Gain questioning and listening skills
If you are looking for the gold in selling it is in the Questioning and Listening. The person asking the questions controls the phone call and the answers you get are in the questions you ask. If you don’t like the answers then listen and then change the question.
By Mike Le Put, Director, MLP Training. For more information about MLP Training and the courses on offer, visit their website. Download 'The Motivator' - MLP newsletter. There are a number of sales programmes taking place throughout the year, for more information click here. Mike Le Put - As author, publisher, trainer and motivational speaker, Mike Le Put has trained over 10,000 people and inspired sales professionals across the UK, USA and the Far East.Why not join us on the next Sales Managers’ Masterclass? click here for details