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Customer-facing

Learn how to deal with frustrated customers with this handy guide. more

Jul 17, 2017 10:00 AM Toolbox

Find out your legal obligations for recording customer calls more

Jul 3, 2017 12:00 PM News

Fun facts about customer service history...but where are call centres headed next? more

Jul 3, 2017 11:15 AM Technology

An at-a-glance look at how the new data regulations could affect your business more

Jul 3, 2017 10:45 AM Toolbox

What does the Queen's Speech mean for the sales industry? more

Jun 23, 2017 12:00 AM Opinions

Yonder Digital Group research shows that human interaction is key to good customer experience. more

Mar 15, 2017 3:30 PM People

I was in the board room of a social enterprise doing some pro bono work on how to turn their... more

Dec 5, 2016 9:00 AM Motivation

Some 70% of business decision makers have admitted that their organisation’s salespeople do not have a systematic approach to engaging with customers and prospects... more

Mar 14, 2016 12:00 AM People

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