Customer Satisfaction

The smartest organisations are focussing on CX - and technology is helping them deliver customer satisfaction. Find out more. more

Jul 17, 2017 10:15 AM News

Learn how to deal with frustrated customers with this handy guide. more

Jul 17, 2017 10:00 AM Toolbox

Could listening skills be the key to sales? Find out with these top tips... more

Jul 17, 2017 9:30 AM Motivation

Customer service has changed dramatically over the last few years, as self-serve options have been made available. But is this leading to the low-effort experience customers are looking for? more

Jul 10, 2017 9:30 AM News

Fun facts about customer service history...but where are call centres headed next? more

Jul 3, 2017 11:15 AM Technology

Which channels are customers’ favourites when it comes to sharing good experiences? more

Jul 3, 2017 11:00 AM Technology

Make sure your team's singing from the same hymn sheet with these tips. more

Jun 28, 2017 4:03 PM Opinions

Integration between live chat and CRM systems lets businesses build lasting online customer relationships. more

Dec 1, 2016 10:00 AM Sales Technique

Customer satisfaction is frequently a hot discussion topic among business owners... more

Nov 30, 2016 10:00 AM Sales Technique

A plethora of organisations have invested in a form of customer relationship management... more

Oct 17, 2016 9:30 AM Motivation

You don’t need to be Arkwright to appreciate the business benefits of being open all hours. Yet a surprising number of B2B companies have the metaphorical ‘closed sign'... more

Oct 10, 2016 12:00 PM Opinions

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