Conversation starters to break the ice with clients



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Disastrous first meeting.

Debbie Allen's interesting comment reminds me of a sales call I made many years ago with my MD. After shaking hands, I opened the conversation by asking the client if he could tell us a little bit more about his products. The client proudly took a very small heart valve out of a glass display cabinet and handed it to my MD. While I casually enquired about the value of such a high tech piece of kit, my MD over flexed it and promptly snapped it in two.

"..just over £5000." My client said through clenched teeth.

Clearly not the kind of icebreaker you'd wish on anybody.

Michael Taylor more than 4 years ago

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