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Customer-facing

Does your job regularly take you abroad? Find out what every salesperson should know about etiquette before travelling overseas more

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Find out how the average customer decides whether to buy, or not... more

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So much of sales is about speaking self-assuredly. You'll be brimming with confidence after these top tips... more

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Learn how to start off on the right foot with these top tips for sales professionals - from RADA in Business... more

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Learn how to deal with frustrated customers with this handy guide. more

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Find out your legal obligations for recording customer calls more

News

Fun facts about customer service history...but where are call centres headed next? more

Technology

An at-a-glance look at how the new data regulations could affect your business more

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What does the Queen's Speech mean for the sales industry? more

Opinions

Yonder Digital Group research shows that human interaction is key to good customer experience. more

People

I was in the board room of a social enterprise doing some pro bono work on how to turn their... more

Motivation

Some 70% of business decision makers have admitted that their organisation’s salespeople do not have a systematic approach to engaging with customers and prospects... more

People

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