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Lee Trenam

Customer experience experts discuss why it's time to up your AI game - and the best ways to do it... more

4 Dec 2017 10:15 Technology

Force for good: artificial intelligence can transform the customer experience...but it must be used wisely. Find out more more

23 Oct 2017 10:30 Technology

Is your business ready to get proactive about customer service? more

25 Sep 2017 10:45 News

Put that call on hold for a moment...read these top tips to conquer call centre issues! more

25 Aug 2017 10:00 Toolbox

How do you incorporate practical cross-channel and proactive customer engagement into your business? more

14 Aug 2017 11:00 News

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